1. HIPAA Privacy Policy
We are committed to protecting the privacy and security of your health information in compliance with the
Health Insurance Portability and Accountability Act (HIPAA). All personal health information (PHI) is safeguarded against unauthorized access.
For more information, please visit our
HIPAA Policy Page.
2. Privacy Policy
We collect and use your personal information to provide high-quality care and services. Your information is kept confidential and shared only with authorized individuals, such as healthcare providers or insurers.
Information We Collect:
- Personal details (name, address, phone number, etc.)
- Health information related to diagnosis, treatment, and services
- Communication and billing records
You have the right to access, update, or request the deletion of your information. Contact us at info@oascsmn.org with any privacy-related questions.
3. Cancellation & No-Show Policy
To help us provide efficient care to all families, we ask that you notify us in advance of any schedule changes:
- Cancellations: Please notify us at least 24 hours in advance if you need to cancel an appointment.
- No-Shows: If you do not provide notice and miss a scheduled appointment, a cancellation fee may apply, and future scheduling may be impacted.
Call us at (763) 312-1878 to reschedule or cancel.
4. Payment & Insurance Policy
We accept Minnesota Health Care Programs (MHCP), including Medicaid (MA) and other managed care plans.
Insurance:
- We verify insurance coverage and coordinate billing with your insurance provider.
- Families are responsible for co-pays, deductibles, and non-covered services.
Self-Pay:
For families without insurance coverage, we offer self-pay options. Payment is due at the time of service unless prior arrangements have been made.
For billing questions, please contact info@oascsmn.org.
5. Service Availability and Eligibility Policy
Our services are available to children and youth under age 21 who meet the criteria for developmental or behavioral health support. We provide services across St. Louis Park and surrounding areas.
Types of Services We Offer:
- Center-Based Services
- In-Home Services
- Community Support Services
- Telehealth services (for eligible families)
Self-Pay:
For families without insurance coverage, we offer self-pay options. Payment is due at the time of service unless prior arrangements have been made.
For billing questions, please contact info@oascsmn.org.
6. Emergency Contact Policy
We are not an emergency service provider. If you or your child is experiencing an emergency or crisis, please take the following steps:
- Call 911 for immediate assistance.
- Contact Crisis Response Services in your area if available.
For urgent questions related to your care during business hours, please call (763) 312-1878.
7. Mandatory Reporting Policy
As mandated reporters, our staff are legally required to report any suspected abuse, neglect, or safety concerns to the appropriate authorities. This policy is in place to protect the well-being of all children and families under our care.
If you have questions regarding this policy, please contact info@oascsmn.org.
8. Technology and Telehealth Policy
We provide telehealth services for families who may benefit from remote care. To ensure your privacy and security:
- We use HIPAA-compliant platforms for telehealth services.
- Families will receive instructions on how to join telehealth sessions at the time of scheduling.
- Telehealth services are available only for eligible programs.
If you have concerns about telehealth or require technical support, contact info@oascsmn.org.
9. Non-Discrimination Policy
At Oasis Child and Family Services, we are committed to providing an inclusive and respectful environment for all families.
We do not discriminate based on:
- Race, ethnicity, or national origin
- Religion or beliefs
- Gender identity or expression
- Sexual orientation
- Disability or medical condition
If you need accommodations or assistance to access our services, please contact info@oascsmn.org.
10. Complaint & Grievance Policy
If you have concerns about your services or our policies, you have the right to file a complaint.
Internal Complaints:
Please direct any complaints to the Program Director for the service you are receiving:
- 📧 Email: info@oascsmn.org
- 📞 Phone: (763) 312-1878
HIPAA-Related Complaints:
Complaints regarding HIPAA compliance can be submitted to:
Region VIII Office for Civil Rights
U.S. Department of Health & Human Services
- 📞 Phone: (303) 844-2025
- 📠 Fax: (303) 844-2025
- 📠 Fax: (303) 844-2025
